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| Taztel Communication
provides digital (VoIP) Telephone service over broadband internet
connection. We use latest and state of the art telephone switch
to bring this service to you. All users have access to this
switch through their account portal. You no longer have to call
phone company and stay on hold for long time to activate or
deactivate a feature. When you are a Taztel customer, you just
log into your account and manage all the features, view call
records, view and pay bills. |
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What Do
I Need To Get Taztel Digital (VoIP) Local & Long Distance
Telephone Service: |
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What equipment and
services are needed? |
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Do I need any special telephone
for this service? |
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What is your cancellation policy? |
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How fast Internet connection I
need to use Taztel digital telephone service? |
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Which are broadband or high-speed
Internet Service? |
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Can I keep my current phone number
when I signup for Taztel Telephone service? |
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Is there any fee associated with
porting my current number? |
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Do I have to modify my home network
to connect Taztel adopter? |
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What if my broadband connection
is a wireless connection or satellite connection? |
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Can I take my service with me
if I move? |
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Do you provide Toll Free service? |
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Do you support E911 ? |
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Q |
What equipment
and services are needed? |
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A |
You need following service and equipments
to install Taztel digital telephone service. |
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Broadband Internet service: You
need DSL or ADSL or Cable or T1 or Fractional T1 ( one form
of broadband Internet service) to be able to install Taztel
digital telephone service. |
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Telephone: You need a ordinary touchtone
telephone |
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Taztel Telephone Adopter: A Taztel
digital telephone adopter (ATA). We will ship you this device
after you signup for the service or you can buy one from the
market. |
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Q |
Do I need
any special telephone to use this service? |
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A |
No you do not need any special telephone
to use this service. All you need is a ordinary touchtone phone.
But, if you like you can buy IP phone and configure it. In that
case you will not need Taztel telephone adopter. |
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Q |
What is
your cancellation policy? |
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A |
You can cancel any time you like.
If you cancel with in 45 days of activation & and return
the taztel telephone adopter in unmarked and working condition,
we will refund your activation of $45.00. |
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Q |
How fast
Internet connection I need to use Taztel digital telephone service? |
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A |
You need at least 150 kbps connection
for normal seamless conversation. Standard ADSL connections
are usually 250 kbps or more. And cable is over 300 kbps. These
kinds of broadband internet connection is just right for VoIP
telephone service. |
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Q |
Which
are broadband or high-speed Internet Service? |
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A |
DSL, ADSL, Cable, T1 etc. are called
broadband Internet service. |
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Q |
Can I
keep my current phone number when I signup for Taztel Telephone
service? |
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A |
Yes, you can keep your current phone
numbers after you signup with Taztel VoIP telephone service.
By law your telephone numbers are your property. After you signup
for the service and activate an account with Taztel, you can
request to port your current telephone number from you telephone
company. Most of the companies (with some exceptions) are required
by law to release your telephone numbers to be ported to to
your account with Taztel. |
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Q |
Is there
any fee associated with porting my current number? |
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A |
No, there is no fee associated with
porting your current number. |
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Q |
Do I have
to modify my home network to connect Taztel adopter? |
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A |
No. All you do is connect the Taztel
Telephone adopter to one of the Ethernet ports in your router.
Then you turn on the adopter. These adopters are preprogrammed.
You should immediately hear the dial tone. |
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Q |
What if
my broadband connection is a wireless connection or satellite
connection? |
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A |
As long as your router is connected
to the Internet and the connection speed is minimum 150 kbps,
Taztel VoIP telephone service will work. |
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Q |
Can I
take my service with me if I move? |
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A |
Yes you can take your service with
you when and if you move to an area we provide service in. You
can even change the telephone number to same area code you move
to. |
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Q |
Do you
provide Toll Free service? |
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A |
Yes we provide toll free service
for only $5.00 per month plus any long distance charges. |
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Do you
support E911 ? |
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A |
Yes we support E911 service. Unlike
most of the VoIP companies we support E911 service. Security
and protection of our customers are very important to us. |
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Q |
How Do
I get Started? |
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A |
Very easy. Choose a rate plan that
fits your need the best then sign up online.
Or you can call 210-699-0444, 281-441-3111 a customer service
rep will answer all of your questions and sign you up. Then
a Taztel telephone adopter will be shipped to you.
Once you receive the Taztel telephone adopter and install it,
you are ready to make phone calls. |
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Q |
Once I
chose a plan and signup, can I change the rate plan later? |
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A |
You can change you rate plan anytime,
limited to unlimited or unlimited to limited which ever you
like. |
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Q |
How do
I pay my bill? |
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A |
Your monthly bill will be available
in your account along with all the call records. During the
signup, online or by phone, you will be asked to agree to pay
by credit card and provide a credit card. Your one time activation
fee of $45.00 and monthly bill will be billed to this credit
card. If your credit card expires, you can log into your account
and add new expiration date or a new credit card. Any question
regarding billing please call us at 210-699-0444 or email us
at billing@taztel.com |
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Q |
What will
be my international rates? |
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A |
International rates are posted on
the front page. If you like to look up the international rates,
just click home and look it up in the international rate box.
We provide some of the cheapest international rates in the market. |
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Q |
What if
I have a Limited plan and my usage goes over the limit? |
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A |
If your long distance calls passes
800 minutes limit per month, you will be billed 4 cents per
minute for calls over 800 minutes. |
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Q |
Do I get
a paper bill? |
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A |
Your monthly bill and call records
are available in your account. We will not send you a paper
bill. |
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